User Guides & Knowledge Base

Author: User Guides & Knowledge Base

While at Twitter and with other companies including Visa, Universal Music Group, Agilent, and NASA, I have been responsible for on-boarding  content managers who will be using the content management system day-to-day.

Along with in-person tutorials and walkthroughs, one of my responsibilities has been to compose. maintain, and expand  the Knowledge Base, which can be on Confluence, Wikis, or even traditional printed hard copies.

Visa-Fidelity App video

Promo Video: Writer / Video Editor

While working at the Visa Innovation Center, I conceived, wrote copy, and video edited short internal video illustrating the what the Center is and it’s most recent pilot project with Fidelity Financial for their +529 product mobile app.

Click here to watch the video Fidelity’s +529 product mobile app

Visa Innovation Center

Content Coordinator: Innovation Center Presentations

As manager of content for presentations at Visa’s Innovation Center at 1 Market Plaza, I worked with engineers, developers, creatives, executives to deliver experiential marketing for FinTech.  This involved participating in showcasing prototype e-commerce apps including internet of things (IoT), mobile, connected car, and fintech.

Universal Music – Site Producer

Producer of Universal Music Label Website

Producer of independent music label websites for UMG

Click to view screenshots

Universal Music – Social Bulletins

Co-Author of Direct Marketing Bulletin

Social Reports and Project Manager for Universal Music Social Marketing bi-monthly Bulletin.

Official YouTube Partner

Official YouTube Partner

As an Official YouTube Partner, my channel currently has nearly 8,000 subscribers, 8.7 million unique views, and streams an average of 84,000 minutes per m0nth.

With over 250 available videos, I have developed a robust community, and weekly must moderate hundreds of comments.

The channel is also supported by a website on WordPress with a group on Facebook, an account on Twitter, and presence on several other social networks.

Click here to view my YouTube Partner channel