User Guides & Knowledge Base

Author: User Guides & Knowledge Base

While at Twitter and with other companies including Visa, Universal Music Group, Agilent, and NASA, I have been responsible for on-boarding  content managers who will be using the content management system day-to-day.

Along with in-person tutorials and walkthroughs, one of my responsibilities has been to compose. maintain, and expand  the Knowledge Base, which can be on Confluence, Wikis, or even traditional printed hard copies.

Universal Music – Site Producer

Producer of Universal Music Label Website

Producer of independent music label websites for UMG

Click to view screenshots

Universal Music – Social Bulletins

Co-Author of Direct Marketing Bulletin

Social Reports and Project Manager for Universal Music Social Marketing bi-monthly Bulletin.